Kelvin Hau Performance Nutrition is responsible for processing personal data as set out in this privacy policy. Hau Kai Ming is the Data Protection Officer of Kelvin Hau Performance Nutrition.
Contact details: info@thekhpn.com
Personal data we process
Kelvin Hau Performance Nutrition processes your personal data because you use our services and/or because you provide these data to us yourself. We process all or some of these personal data:
Your first and last name
Your address
Your telephone number
Your e-mail address
Your bank account details for payment processing
Demographic information such as your postal code, preferences and interests
Other information relevant to customer surveys and/or offers
Details of contact between us, such as referrals and appointments
Health data including your medical history, dietary and lifestyle information, details of medication and supplements you take or have taken, biochemical test results, clinic notes and health improvement plans
GP contact information
If you believe that any personal data we hold on you is incorrect or incomplete, please e-mail us as soon as possible at info@thekhpn.com. We will promptly correct any information, where necessary.
The purpose for which and basis on which we process personal data
Kelvin Hau Performance Nutrition processes your personal data for these purposes:
To deliver products or services to you
Internal record keeping
Processing your payment
To call or e-mail you if this is necessary to perform our services
To inform you of any changes in our products or services
Marketing communications
Kelvin Hau Performance Nutrition also processes personal data if we must do so by law, including the data we need for our tax return.
Automated decision-making
Kelvin Hau Performance Nutrition does not make decisions on the basis of automated processing about matters that could have significant consequences for you. These are decisions taken by computer programs or systems that do not involve the intervention of a person. Kelvin Hau Performance Nutrition uses the following computer programs or systems:
macOS & MS Office Excel & Google Drive
How we protect personal data
Kelvin Hau Performance Nutrition takes the protection of your data seriously and implements appropriate measures to prevent the misuse, loss, unauthorized access, unwanted disclosure and unauthorized modification of your data.
We allow access to your personal data only to those employees and partners with a legitimate need to know such data. They will process your personal data on our instructions only and must keep all personal data confidential.
We have procedures to deal with any actual or suspected personal data breach and will notify you and the supervisory authority of a breach where we are legally required.
If you believe that your personal data is not secure or there are indications of misuse, please contact us at info@thekhpn.com.
Sharing personal data with third parties
We keep all information about you strictly confidential. Kelvin Hau Performance Nutrition provides personal data to third parties only if needed to perform our agreement with you or to comply with a legal obligation.
How long we store personal data
Kelvin Hau Performance Nutrition does not store your personal data for longer than is strictly necessary to achieve the purposes for which your data is collected.
Cookies
Kelvin Hau Performance Nutrition only uses technical, functional and analytical cookies that do not infringe upon your privacy. A cookie is a small text file that is stored on your computer, tablet or smartphone when you visit this website for the first time. The cookies we use are necessary for the technical operation of the website and your convenience. They ensure that the website works properly and remember your preferred settings. They also enable us to optimize our website. You can unsubscribe from cookies by changing your internet browser settings to ensure it no longer stores cookies. You can also delete all information previously stored through your browser’s settings.
Your rights
You have the right to access, rectify or delete your personal data. You also have the right to withdraw your consent to data processing, object to our processing of your personal data and you have the right to data transferability. This means that you can submit a request to us to send the personal data that we have on you in a computer file to you or to another organization you stipulate.
If you wish to exercise your right of objection and/or right to data transferability or if you have any other questions and/or comments concerning data processing, please send a specific request to info@thekhpn.com.
You can submit a complaint to the national supervisory authority. In HK, this is the Office of the Privacy Commissioner for Personal Data (PCPD) at www.pcpd.org.hk/english/complaints/how_complaint/complaint/complaint.html.
We would be grateful if you contact us first so we can try and resolve the complaint with you.
Third-party links
This website may include links to third-party websites, plug-ins and applications. If you click on these links, third parties may collect or share data about you. We do not control these third-party websites and are not responsible for their privacy practices. We recommend you read the privacy statement of every website you visit.
Analytics
Like most websites, we make use of analytics software to help us understand the popular trends of our website and its different sections. We make no use of personally identifiable information in the statistical reports we use in this regard. We use an analytics package called Google Analytics. Their privacy policy is explained on the Google website.